Arpin Van Lines, Inc. is proud to be an AAP/EEO employer M/F/D/V. 1
Job Title: Corporate Account Move Coordinator Job Code: Company: Arpin Van Lines, Inc. Grade: Reports to (Title): Director of Domestic Corporate Accounts FLSA Classification: Exempt Office (Name & #): Last updated (Date):
Job Summary The Corporate Accounts Move Coordinator is responsible for ensuring the overall quality and timely delivery of moving services while ensuring that all information is accurately captured in the move management database. The position acts as the main point of contact for transferees and provides policy counseling, support, guidance, and customer service regarding the shipment of their items during the household goods move process.
Supervision Exercised The position does not supervise subordinate positions.
Essential Duties and Responsibilities • Counsels the transferees on all aspects of their move according to AVL, serves as the voice of the transferee
to operations and the agency network. • Determines transferees’ needs and sets realistic expectations that are achievable under the client policy. • Works directly with agency network on the scheduling of all moving services, critical needs and problem
resolution. • Responsible for working with agency network and all 3rd party service providers to ensure timely
communication of transferee requested order fulfillment and change management. • Reviews all estimates to ensure accuracy. • Identifies policy exceptions and works with the AVL and Weichert Workforce Mobility Counselor and Client
Contacts (as needed) for authorizations and other move details. • Documents all move coordinator related major milestones as defined in the move coordinator standard
operating procedures. • Performs other duties as assigned. •
Minimum Qualification EDUCATION, EXPERIENCE, CERTIFICATION, AND LICENSE REQUIREMENTS
• High school diploma or GED • Three to Five years domestic household goods moving & storage customer service experience or any
comparable logistics or supply chain experience highly desired • Bachelor’s degree in supply chain management, logistics preferred. • Certified Move Consultant certification preferred
KNOWLEDGE, SKILLS, AND ABILITIES • Strong customer service skills • Proficient in Microsoft Office suite of products • Good oral and written communications skills
Arpin Van Lines, Inc. is proud to be an AAP/EEO employer M/F/D/V. 2
• Ability to multitask in a fast-paced environment • Strong attention to detail • Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions • Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)
Physical Demands and Work Environment of Job PHYSICAL DEMANDS The physical demands are representative and typical of similar jobs in comparable organizations. While performing the essential duties of this job, the employee will be required to:
• Remain stationary for long periods of time • Move around the office as needed • Occasionally move objects up to 20lbs • Communicate with sufficient clarity on the telephone and in person • Operate a computer keyboard and standard office equipment frequently
WORK ENVIRONMENT This job operates in an office environment and is exposed to usual office working conditions. The employee may occasionally be required to perform job duties outside of the typical office setting. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the job.
Reviewed by (Name/Title): Kevin Amatucci / Director Domestic Corporate Accounts
Approved by Human Resources (Name/Title): Renee Abrantes / Director of Human Resources
Team Members Signature:
The statements herein are intended to describe the general nature and essential duties and responsibilities of the work being performed by employees in the position. They are not to be interpreted as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
For HR Use Only: Corporate Accounts Move Coordinator