Job Title: Relocation Coordinator Level 1
Department: GSA / AIG
Reports To: GSA GM
Provide door-to-door coordination of International household goods shipments. Manage import, export and relocations for government clients, agents, and individuals. Perform all functions relative to same, including but not limited to: counseling clients on current procedures, import/export documentation, agency policies, acting as main point of contact for client, providing rate quotations and bids, booking, routing, and completion of shipments, as well as billing and accounting related functions for same.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Handles door to door relocations for government accounts, including phone, fax, email contact with customer, agent, account & vendors;
Issue reports as required (status, weekly status, monthly);
Maintain up to date files, including computer system, move files, account contract & reports, vendor and agent rates, customs regulations;
Team player, exchanging up to date information as needed, assisting colleagues as needed.
Tracking/Reporting, internal & external;
Input all relevant information into STAR system;
Issue daily, weekly, monthly reports as needed;
Self –manage with reports available in STAR system;
Responsible for accurate rating of shipments & assuring payment of same;
Review and authorize all invoices for door to door relocations;
Review & authorize all invoices for door to door relocation;
Authorize special requests for payment for THC, collect charges, claim payments, purchases, etc.
Researching, quoting & booking relocations;
Receiving booking from client;
Contacting customer by phone, fax, email;
Planning & routing the relocation;
Issuing documents to manage the relocation;
Advising the customer of Account policy & restrictions;
Reporting status to Account, agent and client as needed;
Requesting exceptions to policy as needed;
Handling special requests, problems as they arise;
Determine and authorize methods of payment for services, including credit card, check, wire transfer, etc.
Pursue payment on accounts receivable and accounts payable when needed;
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent; Bachelor's degree is preferred or specific industry experience or any similar combination of education and experience.
Prior transportation and freight forwarding experience preferred;
Proficiency in all Microsoft Office programs; (Excel, Outlook, PowerPoint and Word);
Required excellent communication and written skills;
Good organizational, phone etiquette and multi-tasking skills required.